Shipping
Shipping Policy
At Radion Health Technology, we aim to deliver your order as quickly, securely and efficiently as possible.
Order Processing
All orders are processed within 1–2 working days of purchase, excluding weekends and public holidays. Once your order has been processed, you will receive a confirmation email with tracking details (where available).
Delivery Timeframes
Orders are typically delivered within 3–7 working days from the date of purchase.
Please note that delivery timeframes are estimates only and may vary depending on your location, courier services, customs clearance (where applicable), or during busy periods such as product launches, promotions and public holidays.
Shipping Locations
We currently ship to the United Kingdom and the United States. Shipping availability, delivery options and applicable shipping costs will be displayed at checkout.
Shipping Costs
Shipping charges are calculated during checkout based on your delivery location and selected shipping method.
Shipping fees are non-refundable except where required by law or where an item is received damaged, faulty or incorrect.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Delayed or Missing Deliveries
If your order has not arrived within 7 working days of dispatch, please contact our support team at support@tryradion.com, quoting your order number, and we’ll be happy to investigate.
While we work closely with our delivery partners, Radion Health Technology cannot accept responsibility for delays caused by courier networks, customs processing, adverse weather conditions or other circumstances beyond our reasonable control.
Incorrect Delivery Information
Please ensure that your delivery address and contact information are entered correctly before completing your purchase.
Radion Health Technology cannot be held responsible for delays, additional delivery charges or failed deliveries resulting from incorrect or incomplete information provided at checkout.
Damaged or Incorrect Orders
If your order arrives damaged, defective or you receive the wrong item, please contact us within 48 hours of delivery by emailing support@tryradion.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the product and packaging
Once reviewed, we will arrange a replacement, exchange or refund where appropriate in accordance with our Returns Policy and your statutory consumer rights.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team:
Radion Health Technology
Email: support@tryradion.com
