Returns
Returns & Refund Policy
At Radion Health Technology, we want you to shop with confidence. Please read the information below carefully before requesting a return.
Returns Window
You may request a return within 30 days of receiving your order, in accordance with your statutory consumer rights and the conditions outlined below.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, documentation and promotional items supplied with the product.
- Be returned within 30 days of delivery.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return unless they are faulty, damaged or incorrect upon arrival:
- Products that have been damaged through misuse, neglect or accidental damage.
- Products returned without their original packaging or accessories.
- Items returned outside the 30-day return period.
- Gift cards or other non-returnable promotional items where applicable.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, defective or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Once reviewed, we will arrange a replacement, repair or full refund, including any applicable delivery charges, where required under UK consumer law.
How to Request a Return
To request a return, please contact our customer support team at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
If your return is approved, we will provide instructions on how to return your order.
Unless the item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning the goods.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 working days, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error or the product is faulty.
Exchanges
We currently offer exchanges for faulty or incorrectly supplied items only.
If you would like a different product, we recommend returning your original order (where eligible) and placing a new order.
Consumer Rights
Nothing in this Returns & Refund Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Radion Health Technology
Email: support@tryradion.com
