Privacy Policy

Last updated: January 13, 2025

Radion Health Technology operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Radion Health Technology is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, financial account numbers, payment card information, transaction details, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, add to your cart, wishlist, purchase, return, exchange or cancel, along with your previous transactions.
• Communications with us including information you provide when contacting customer support.
• Device information including information about your device, browser, network connection, IP address and other unique identifiers.
• Usage information including how and when you interact with our Services.

Personal Information Sources

We may collect personal information:

• Directly from you when you create an account, place an order, communicate with us or otherwise provide information.
• Automatically through our website using cookies and similar technologies.
• From our service providers when they process information on our behalf.
• From business partners or other third parties where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information to:

Provide, Tailor and Improve the Services

Process orders, payments, shipping, returns and exchanges, manage your account, remember your preferences and improve your shopping experience.

Marketing and Advertising

Send marketing communications by email, SMS or post and display personalised advertisements based on your activity on our website.

Security and Fraud Prevention

Protect our website, detect fraud, secure transactions and authenticate user accounts.

Communicating with You

Provide customer support and respond to enquiries regarding your orders or account.

Legal Reasons

Comply with applicable laws, respond to lawful requests and enforce our policies.

How We Disclose Personal Information

We may disclose your information:

• To Shopify, payment providers, shipping partners and other service providers who operate on our behalf.
• To marketing and advertising partners where permitted.
• When you direct or authorise us to share information.
• Within our corporate group or affiliates.
• In connection with a merger, acquisition or sale of our business.
• Where required by law or to protect our legal rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.

Information you submit through our website will be transmitted to and processed by Shopify and its authorised service providers, which may be located outside your country of residence.

For more information, please visit Shopify’s Privacy Policy and Privacy Portal.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children.

Security and Retention

We use appropriate security measures to protect your information. However, no method of transmission over the internet is completely secure.

We retain personal information only for as long as necessary to fulfil legal, contractual and business obligations.

Your Rights

Depending on where you live, you may have the right to:

• Access your personal information.
• Request deletion.
• Correct inaccurate information.
• Request a copy of your information.
• Withdraw consent.
• Restrict or object to processing.
• Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us using the details below.

Complaints

If you have concerns about how Radion Health Technology processes your personal information, please contact us first.

You may also lodge a complaint with your local data protection authority where applicable.

International Transfers

Your information may be transferred outside your country of residence. Where required, we rely on approved international transfer mechanisms such as the UK International Data Transfer Agreement or the European Commission’s Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised “Last Updated” date.